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About Me

As an open-minded and passionate product owner, I have more than eight years of experience in product development and over five years in a product owner role. My expertise spans Fintech, E-commerce, Logistics, and SaaS. I'm dedicated to developing digital solutions that increase efficiency and modernize businesses. With a proven track record of successful product launches and managing projects from start to finish, I excel at transforming business ideas into digital products and process mapping. I am naturally social, analytical, a fast learner, and I enjoy solving problems. Outside of work, I love playing football and gaming.

📋 Professional Experience

Product Owner - Hana Microfinance

Oct 2021 - May 2023

Achievements

• Led a transformative effort, aligning teams and procedures with digital solutions, achieving a 95% success rate in adaptation.
• Reduced operational process time by an impressive 75%, enhancing efficiency and responsiveness.
• Eliminated paper-based procedures from loan application, collection, and disbursement processes, promoting a more eco-friendly and streamlined workflow.
• Boosted customer satisfaction by 85% through effective resolution of issues, enhancing loyalty and trust.
• Received an award from stakeholders, with a 90% positive feedback rate from product users, demonstrating the transformative impact and value delivered.
• Participated as a speaker in digital transformation workshops, sharing insights to inspire and educate others about digital innovation and excellence.

Responsibilities

• Oversee the development and maintenance of a strategic product roadmap, meticulously identifying and prioritizing customer needs while aligning with the overarching business strategy.
• Facilitate collaborative engagements with key stakeholders to define comprehensive product requirements and prioritize features based on their potential business impact and customer value through structured discussions and analysis.
• Leverage customer feedback, market research, and other relevant data sources to inform product decisions. Ensure that every feature enhancement is driven by a deep understanding of customer pain points and preferences, ultimately contributing to enhanced customer satisfaction.